Frustrated

<p>My mother has requested to change ownership of her Dstv since her partner passed away and gave you the forms with new details. Each month you confirm it was done but you then suspend her. You have now suspended her again after 3 months even though it was paid. Please fix this once and for all. This stress is frustrating while dealing with a death at the same time. It's unacceptable to have to follow up for 3 months. </p>