KB
Kathleen B
1 reviews | Active since Jun 2017
26 Jan 2021, 12:18
From the team leader to the staff are pathetic no help. It's been going on since the 17th of December and NO NO HELP
Good day Mark
Can you please tell me what are we supposed to do? To get any assistance with this? You promised me the last time we spoke you will phone me back and all this will be sorted out. It's the 26th of January 2021 and untill now nothing has been done. You promised me this problem will be sorted and clearly this is not the case. I am really disgusted the way this whole situation has been handled. We have been begging and fighting for help since the 17 the of December. What must we do? Please advise me as not even talking to you as sorted this matter out in any way. I think it's time to take this matter seriously and take this further.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Jan 2021, 12:33Hi Kathleen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Jan 2021, 12:33
Official
Hi Kathleen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KB
Kathleen B's updateReviewer Update
26 Jan 2021, 12:41All do respect you don't come back to us. This complaint has been coming from the 17th of December
KB
Kathleen B's update26 Jan 2021, 12:41
Reviewer Update
All do respect you don't come back to us. This complaint has been coming from the 17th of December
KB
Kathleen B's updateReviewer Update
05 Feb 2021, 11:21Good day it's the 5th of February 2021 we have still not resolved this problem. Just like I have said a person can not complain about DSTV MULTI CHOICE service there is NONE. YOU PHONED PROMISED THIS MATTER WILL BE SORTED YET HERE WE STILL HAVE RECEIVED NO HELP WHAT SO EVER. YOUR COMPANY IS PATHETIC
KB
Kathleen B's update05 Feb 2021, 11:21
Reviewer Update
Good day it's the 5th of February 2021 we have still not resolved this problem. Just like I have said a person can not complain about DSTV MULTI CHOICE service there is NONE. YOU PHONED PROMISED THIS MATTER WILL BE SORTED YET HERE WE STILL HAVE RECEIVED NO HELP WHAT SO EVER. YOUR COMPANY IS PATHETIC
KB
Kathleen B's updateReviewer Update
05 Feb 2021, 11:23Problems
Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed
* Decoder was delivered our door on the 16/12/2020.
* As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100%
* We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one.
* We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge.
* Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours
* Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way
* I have cancelled the price lock as these decoder is a lot of *******. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoders back
This is been going on since the 17th of December
Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed
* Decoder was delivered our door on the 16/12/2020.
* As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100%
* We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one.
* We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge.
* Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours
* Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way
* I have cancelled the price lock as these decoder is a lot of *******. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoders back
This is been going on since the 17th of December
KB
Kathleen B's update05 Feb 2021, 11:23
Reviewer Update
Problems
Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed
* Decoder was delivered our door on the 16/12/2020.
* As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100%
* We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one.
* We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge.
* Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours
* Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way
* I have cancelled the price lock as these decoder is a lot of *******. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoders back
This is been going on since the 17th of December
Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed
* Decoder was delivered our door on the 16/12/2020.
* As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100%
* We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one.
* We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge.
* Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours
* Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way
* I have cancelled the price lock as these decoder is a lot of *******. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoders back
This is been going on since the 17th of December