From terrible to worst

I cannot believe the constant poor service one has been receiving lately from DSTV/Multichoice-it is really terrible. For the past month i have had my DSTV off even though i have paid for it and been given the run around and hear different stories everytime i query this not to say i was first promised a call back to explain the situation from the manager at the midrand agency branch which did not happen then the same happened when i spoke to a Keitumetse from the call center yesterday. Please can multichoice tell me how terrible can things be inhouse there?