MM
Moses M
1 reviews | Active since Dec 2011
29 Aug 2024, 09:13
******* from DSTV
I have 1 dstv explorer and i was paying R589 every month for the past 3 years but this month i was billed R1577 and im told i have 2 decoders, and they want to refund me R453 only. This is a *******.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Aug 2024, 09:21Hi Moses,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2024, 09:21
Official
Hi Moses,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MM
Moses M's updateReviewer Update
29 Aug 2024, 10:51Please do so and explain the reason why only R453 is refunded after incorrectly debiting R988
MM
Moses M's update29 Aug 2024, 10:51
Reviewer Update
Please do so and explain the reason why only R453 is refunded after incorrectly debiting R988
DStv (MultiChoice)'s replyOfficial
30 Aug 2024, 14:45Hi Moses,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a second refund of R535.00 will be paid within 7 working days.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a second refund of R535.00 will be paid within 7 working days.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2024, 14:45
Official
Hi Moses,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a second refund of R535.00 will be paid within 7 working days.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a second refund of R535.00 will be paid within 7 working days.
Kind regards
DStv: Hello Peter Team
Best regards,