From consultant to service centre!

I guess your service keeps failing in everything and anything a month later am still stuck with a ******* Hardrive regardless of how many attempts I keep trying your walk in service centre is a joke! 21st I decide to take it as your complaints consultant suggested after being stuck in line for over 30 minutes and another 15 minutes of which the consultant was testing the decoder she comes back and tells me their out of stock, 27th I send someone on my behalf since I have to go to WORK! After having to go through the same o deal apparently yhe speed point was offline and since cash is not accepted at the premises I have to go again tomorrow and go through the same process!!!! For the 3rd time!!!!!