TC
Teresa C
1 reviews | Active since Mar 2011
02 Feb 2016, 12:25
From Aug, cannot get contract
Since 20 August 2015 i have been requesting a copy of my contract. I have called, e-mailed, (over 59) and put on hello peter. This is the 3rd time. All multichoice does is reply and say they are sorry. Someone calls me to say they will request a copy, but you never hear fom them again.<br> <br> I want a job there as you people do nothing. How can it take 7 months for a copy ???<br> Please do not reply if you are just going to say sorry. DO SOMETHING. Where are the top managers, do they know what is going on ? Pathetic.
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DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 20:58Hello Teresa Rhoda,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complaint to our Decoder Insurance Department to assist you directly with the contract and forward to you via your e-mail address as per your request. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complaint to our Decoder Insurance Department to assist you directly with the contract and forward to you via your e-mail address as per your request. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Feb 2016, 20:58
Official
Hello Teresa Rhoda,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complaint to our Decoder Insurance Department to assist you directly with the contract and forward to you via your e-mail address as per your request. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your complaint to our Decoder Insurance Department to assist you directly with the contract and forward to you via your e-mail address as per your request. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,