Friendly, helpful and efficient!

Item: DStv (MultiChoice)
Rating: 5
Author: Tamsin G

Just a big THANK YOU to Lucas who assisted me on Saturday morning. My decoder kept displaying some or other error and I had no clue what to do as nothing was even reflecting on the TV screen. I called, and surprisingly got through to Lucas very quickly! He then took me through step for step what I had to do, patiently waited whilst I had to plug out cables and put them back in. You could hear the smile and friendliness in his voice! Lucas - THANK YOU SO MUCH!!! Call centers need more staff that are as friendly, helpful and efficient as you are!!!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

20 Nov 2015, 10:41

Hello TamsinG,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply20 Nov 2015, 10:41

Official

Best regards,

Friendly, helpful and efficient!

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