Frieda

<p>DSTV service is very bad. Staff dont know their stories, sending you from pillar to post. I bought a decoder including installing on the 22 December of which I was told at the branch at Mall @Carnival that they will install it later on the day or the latest will be 23rd i.e on Friday. I was advise to go and pay another R69.90 for viewing until the 28th, of which I did at Pep. Yesterday they only did the installations at around 11h30.</p> <p> </p> <p>When I called the branch at Carnival Mall (Khethiwe) to find out how am I going to do the next payment because of other payments I did of which nothing happens. It is the 3rd day now waiting for the Manager to call me back. When I call the Call Center yesterday they inform me that I was not suppose to pay until the installation is done. Their stories are different of which they are working for the same copmany. I was told that I will not get a refund and after installation I had to pay again in order for me to view.</p> <p> </p> <p>Today when I called this morning speaking to Precious and her supervisor at the Call Centre. They were mumbling and telling me something that I do not understand. I was informed to go back to the Mall @Carnival City for a refund.</p> <p> </p> <p>I am so terrified with them as they are not well trained, sending a custumer from pillar ro post. And fo the Managers that treat custumers as dirt.</p>