Freezing Channels

Hi Nishan,

The technical problem you are currently experiencing, could be the result of an installation related problem.

Please check the signal strength with the steps below:

1.       Press help button on remote control unit2.       Scroll down and park on "General Information"3.       Press arrow pointing to the right4.       Scroll down to turner status5.       Press arrow pointing right and park on turner 1

Most importantly the Signal Strength must be between 80% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called. 

Check that all cables are securely connected.

You are kindly advised to do a hard reboot on your decoder. Please do the following to hard reboot your decoder:


·         Switch your decoder off

·         Pull out smartcard 

·         Un-plug the decoder from the main plug

·         Wait for about 45 seconds to a minute

·         Plug the decoder on the main plug

·         Switch on the decoder

·         Wait until insert smartcard message reflects on your TV screen
When the Dish loses position from the satellite the decoder will continuously scan to receive the signal of which some channels will be affected.

It is important to bear in mind that the signal can also be affected by the local weather at the place from where the signal is broadcast.  

We recommend that your installation be checked every few years as weather exposure and other factors can influence the quality of your installation and therefore impact your viewing.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.

Kind regards,
DStv: Hello Peter Team.