'free' showmax ???

I am on a DSTV premium subscription and am supposed to receive free showmax. I signed up this previous month and low and behold my first debit order that went off included the R99 showmax charge. After bouncing around the call centre on 2 occasions I was informed that a credit note will now be passed onto my November bill (will wait to see if this is actually the case). I then asked how to prevent this happening again. I was directed to showmax, who by the way have no contact number so you are forced to live chat. Most unhelpfully they told me my account was linked correctly and they cannot assist with billing so I must speak to DSTV. I tried to live chat with DSTV who tell me to follow the process to link my account to showmax (already done so a bunch of useless feedback). Another agent then tells me you only quality for free showmax if you are on pricelock....(possibly a ploy to upsell). No option on either site to de-link from showmax to prevent future erroneous charges. Clearly a whole lot of inefficiency going on and not a lot of customer resolution ps. on a side note. to upgrade to pricelock explorer is also a mission. there is no option to request upgrade and find out on site whether or not the installation option is required (R919 vs R959 pm). If you sign into the R959 installation option and you already have the correct satellite dish installed I was informed that you will be locked into that R959 price for 2 years and they will leave the new and uninstalled satellite dish on your doorstep