1 reviews | Active since May 2009
********** TRANSACTIONS PERSONAL SAVINGS ACCOUNT
I HAVE BEEN FORCED BY DSTV TO PAY SUBSCRIPTION FEES VIA DEBIT ORDER, SINCE WE APP**** FOR THE EXPLORA. WHAT A FIASCO AND MISTAKE. I SHOULD HAVE NEVER AGREED, A DOUBLE PREMIUM HAS BEEN DEBITED ON MY ACCOUNT AND I WANT MY MONEY BACK TODAY.<br> <br> THEY HAVE ALL EXCUSES AS TO WHY IT HAS BEEN DEBITED TWICE - WHAT NONSENSE IS THIS TO TAKE MONEY FROM CLIENTS AND DECIDE FOR YOURSELF AS COMPANY THE AMOUNT TO DEBIT WHICHEVER IS THE BIGGEST AND THAT WITHOUT CUSTOMER APPROVAL.<br> <br> FURTHERMORE, SUDDENLY THAT DEPARTMENT WHO WORKS WITH THE EXPLORA APPLICATIONS CANNOT BE CONTACTED VIA PHONE OR EMAIL - WHAT NONSENSE IS THAT.<br> <br> I WILL TAKE THIS MATTER TO THE HIGHEST AUTHORITIES CAUSE NO ONE GAVE THEM THE RIGHT TO TAKE R900.00 EXTRA OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE. I ALSO WANT THE DEBIT ORDER CANCELLED AND I WILL REMAIN PAYING MONTHLY VIA EFT AS ALL THE YEARS BEFORE AND HAS NEVER BEEN IN ARREARS. THEY WERE SUPPOSE TO DEBIT THE PREMIUM FOR JUNE 2015 AND NOT FOR ANOTHER MONTH TOO. I ALSO HAD TO WAIT 3 WEEKS FOR DELIVERY OF THE EXPLORA AND IN THE MEANTIME HAD TO PAY DSTV FOR SUBSCRIPTION WHICH I HAVE NOT EVEN USED SINCE MY DECORDER WERE BROKEN AND WAITED FOR THE REPLACEMENT, GAVE THEM MONEY FRE<br> <br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
