********** TRANSACTIONS FROM MULTICHOICE
<p>In January we changed our Multichoice bank details from my husband's account to my bank details. Since then I am paying the full amount and they still debit my husband every month on the 6th with R365. I have emailed and phoned several times regarding this problem. We just get a phone call and we explain it again and then nothing happens. My husband's bank details are not on there system any more. Multichoice wants us to email my husband's full bank statements and we said we are not going to do it . I emailed them the full transactions but they are adament that they need his full statement. Who will send there private details to a company where anything can happen with your private details.??? We are so frustrated that we want to go the the police to open a case of theft because Multichoice is *****ing out of his account. ABSA can not stop the monthly transaction - it has to be done by Multichoice. ref no at MULTICHOICE ********** </p> <p>Delia De Bod</p> <p> ********** 651</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Jul 2017, 10:51Dear Delia
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply06 Jul 2017, 10:51
Official
Dear Delia
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jul 2017, 12:23Dear Delia Rabe De Bod
We sincerely apologise for the frustration and inconvenience you have experienced with our service.
Please allow us to investigate by sending us your husband's bank statement reflecting the dates and all charges incurred. Our finance team requires it to trace the payments.
Kindly send it to ***. Once you have sent an email you will receive a case reference number, please reply with the case number privately so we can trace your document.
We await your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply10 Jul 2017, 12:23
Official
Dear Delia Rabe De Bod
We sincerely apologise for the frustration and inconvenience you have experienced with our service.
Please allow us to investigate by sending us your husband's bank statement reflecting the dates and all charges incurred. Our finance team requires it to trace the payments.
Kindly send it to ***. Once you have sent an email you will receive a case reference number, please reply with the case number privately so we can trace your document.
We await your response.
Regards
Elna
Best regards,
's updateReviewer Update
13 Jul 2017, 15:38Multichoice feedback [# ********** ]/ ID 5 ********** 83080 HJ DE BOD
I HAVE EMAILED MY HUSBAND'S BANK STATEMENTS AGAINST MY WILL TO YOU,
DELIA DE BOD
's update13 Jul 2017, 15:38
Reviewer Update
Multichoice feedback [# ********** ]/ ID 5 ********** 83080 HJ DE BOD
I HAVE EMAILED MY HUSBAND'S BANK STATEMENTS AGAINST MY WILL TO YOU,
DELIA DE BOD