********** transaction and disgusting service

<p>I was contacted by an DStv consultant for the price lock offer on Thursday 16 March 2017, he was arrogant, rude and made me feel extremely uncomfortable, I then informed him that I am no longer interested in this offer and I declined it, I felt very uneasy after this call, I then called dstv on ********** 222, I was then informed that my payment methods was changed to debit order without my permission or knowledge, the *****ed call centre agent took my debit order details, but I declined the offer, I then informed the agent to change my payment methods to EFT as it's always been, on Friday morning at 2am I received an sms to inform me that the explora has been dispatched, WHY!!!!!????? I specifically declined this offer, I got to the office and immediately contacted dstv on ********** 222 again to rectify and make sure all is fine I adivised the agent to change payment methods, which was again changed to debit order without my permission or knowledge, back to EFT as it's always been as I've not accepted the offer or authorised it, I had a really bad feeling the whole day and contacted them again, I was informed that again my payment methods was changed to debit order without my permission or knowledge, I once again informed the consultant that I've not accepted this offer, the consultant changed everything back as it should be, on Friday afternoon the unauthorised device was delivered to my house and the delivery person made my 8 year old daughter sign WHAT!!!!!!!!!!!????? No acceptable, I ran after this guy who also very rudely informed me that I have to get someone from dstv to collect, really??????????? I declined this offer before hand, I didn't want this now I'm left to sort it out and run around...... How can an 8 year old sign for anything........?????? I went to the dstv office at Centurion Mall on Monday after numerous telephone calls to MultiChoice I had to explain everything again, I then was informed that they can't take the device and I was being billed prorata for something I declined, and that all the calls I made ment nothing as no one ever escalated my call or query, she then said I need to bring the closed sealed box home she will escalate my query and send me a case number, which never happened in the mean time I'm being billed...... I received a call from an DStv consultant this morning, he apologised, once again also said this will be escalated what ever I don't believe them they are playing for time as this needs to be collected before Friday, I say again I'm stuck sorting out this I never asked for I declined this offer and I'm receiving no assistance or help with this query, and they can't fix my payment methods so they can't ensure that a unauthorised debit will be taken from my account, there is more than enough time to fix this they don't want to they want to do ********** business </p>