CA
Charlaine A
1 reviews | Active since Mar 2022
10 Mar 2022, 12:08
********** Subsciption
For a number of months (over a year) I’ve been billed for 2X DStv Premium Subscriptions. This is ***** as I only have 1 main decoder. The additional decoder that I've been charged for is not in my possession and never was and I did not authorise MultiChoice to activate such.
I visited a MultiChoice branch and they are not able to assist me. I would like MultiChoice to investigate and refund all the amounts I have paid on subscriptions on the SmartCard in question. I would also like to get proof of who authorized for this to be activated on my account.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Mar 2022, 12:14Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Mar 2022, 12:14
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
CA
Charlaine A's updateReviewer Update
16 Mar 2022, 07:21Till today NO ONE has contacted me!!??
CA
Charlaine A's update16 Mar 2022, 07:21
Reviewer Update
Till today NO ONE has contacted me!!??
CA
Charlaine A's updateReviewer Update
19 Mar 2022, 09:07When is anyone from Multichoice going to contact me with regards to the issue on my account????
CA
Charlaine A's update19 Mar 2022, 09:07
Reviewer Update
When is anyone from Multichoice going to contact me with regards to the issue on my account????