********** smartcard activation on my account

Good day,

I am becoming highly aggravated and frustrated with the appalling service snd handling of a rather serious issue by Multichoice.

Last month I called Multichoice requesting that they check if I can qualify for a 2nd explora on the pricelock plan on my account. The consultant called me back rather insistant that I take this decoder, I told her to wait for me to confirm if I wanted it before processing the transaction I first wanted to consider my options. A week later I get a call from a delivery company telling me they have a decoder for delivery. I advised them that I had not authorised such an order and I am out of town. The gentleman said he would speak to Multichoice and return the decoder.

On 13 November 2017 I recieve a sms notification that a smartcard was activated on my account.

I have been calling the DSTV callcentre since 16 November 2017 trying to get matter investigated and resolve, but I have gotten no assistance, except finally today I get a response from some *********** idiot telling me they will only reverse the billing once I return the decoder. The issue was that I never recieved the 2nd decoder and I never activated this decoder.

I have spoken to the following with no success of finding any resolution: 21 November 2017: Zandile, escalated matter to a Xolani Mzolo ref: ********** 0-I144 23 November 2017: Thabo (Princeton) Maphosa escalation ref: ********** 11:12- Spoke to Michelle Muleya 24 November 2017: Kgothatso and a Clive.

All these individuals promised to get back to me and none of them ever did. I work hard for my money and if Multichoice takes it's clients for granted then I can cancel my subscriptions. I will not pay for a decoder I never received. You can not syphone money from my account for a decoder one of your employees has ****** and are charging to my account.

Itumeleng Mogale