********** services within Multichoice

I have two accounts /decoders that I was or am paying for.

On Sunday the 20th of February 21, 2022 I received a call from my mother the user of one of the decoders residing in Dunoon informing that the DSTV is not working.

They decided to call a technician and upon checking he advised that the account was suspended. They then proceeded to make a payment at Pep, Dunoon of R530. The DSTV still did not work and at which point they called me to inform me. This was a surprise to me as I pay this account via debit order monthly. I then immediately proceeded to check my bank account and discovered that the debit order was successful but was R1260.71 which is more than double the debit order.

After numerous attempts to call Customer Services being pushed from pillar to post , an agent finally confirmed online that the payments are reflecting but my account is being investigated for *****, which shocked me even further!

On the 21st of February I decided to go to Multichoice. I was informed there that the last digit of my cell no were all notifications are sent has been changed and that I have new decoders and an upgraded package hence the money debited on my account in Feb WAS higher. I was also advised that my account was suspending pending an investigation, all of this unknonwn to me and yet Multi choice even has my email address.

During the 1 st week of Feb I was traveling to the EC and this is how I missed this debit in terms of checking hence I only noted the error when I was called by my mother.

I would like to know who changed my contact no at Multichoice and why it was changed? Who did these upgrades after changing my contact no? Who suspended my account and why?