********** policy

DStv disconnected/suspended my services beginning of October 2019 but they still want me to pay full amount for October when I had no viewing. DStv is prepaid so you pay as you watch, therefore there is no need for me to pay for October because I was not watching(didn't have access to TV ). Today 02/11/2019, I called them to reconnect they insisted I pay for october. I find this unacepptable ********* and **********. Worse I again contacted multichoice/DStv whatsapp service, after I gave them my ID number they stopped communication, I also find this very *****....why want my ID number then disappear. I'm not even show now what was the reason for asking for my ID number. We live in the era of ***** so having my ID no then disappearing is making me uneasy.