********** Netflix subscription/payment

I took out an explorer ultra contract in January 2022 and I have 2 problems with that. 1. The only reason I took out the explorer ultra was that I was told it has more recording space than the older decoder. I have kids who like to record school work and movies, so I was excited that they'll have more space to record without having to delete the others but I was **** to. The explorer ultra has less recording space than the older decoder. 2. After a month I realized I am now paying much more than I actually should on my account, and when I contacted Multichoice I was told there's an amount of R199 going off to Netflix. I was surprised cause I never subscribed to Netflix as I know I need Wi-Fi or data to access it. I have been trying to get DSTV to help me cancel or stop the Netflix account with no luck, every time I spend hours on the phone talking to them but they can't help me. I was referred to Netflix, I contacted them and to my surprise my details don't appear at all on their system. So where is my money going to? Can someone please help me. I cannot keep on paying for a service that I don't have access to, and spend hundreds of Rands in airtime trying to stop it.