********** Netflix fees

So..... I've just recently taken out the price lock contract on the R645 package. That's how much I've been paying so I was excited that I will have two explorers without any price difference. Boy was I wrong.

It turns out the explorer ultra comes loaded with some Apps and Netflix is one of them. My children have a profile on their father's account and that's what they used to log into the App on the explorer and DSTV saw a money making scheme by billing twice for the service. This is ********** in my view because first of all the profile being used is active and is being paid for by the owner. I do not have a Netflix account but DSTV wants to take money for the service and give it to who? to Netflix for an account that's already paid for?? I called the call centre to obviously to assistance, The twitter DM and the whatsapp options were also useless. In fact I was told I need to cancel my subscription with Netflix, which subscription?? The one you made up? Because for one to cancel, one needs to have one. I took out a PRICE LOCK contract, why is not the PRICE NOT LOCKED. why are there bogus fees on a PRICE LOCK contract????