1 reviews | Active since May 2020
********** marketing
I received a call from dstv offering a 3 month special to reconnect the service and pay a reduced amount. Based on this offer, I agreed to reconnect and upgrade to dstv compact for R299 per month for 3 months. The upgrade was done, but the billing was not the special discounted offer promised. Instead, I'm being billed the full, non discounted cost.
I called the call Centre twice to query.
Agent 1 promised to fix the problem and communicate back to me. She advised that I should pay the reduced fee of R299 while the account is corrected. So far, heard nothing and the account not adjusted as promised.
Agent 2 apologized for the inconvenience and promised to attend to the issue. She said it would take 24 hours to reflect. Again, no change in the billing.
My customer number is ***0. If anyone can help, it will be appreciated.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Thanks for calling and undertaking to attend to the issue of incorrect billing. The service is now disconnected. I won't be able to reconnect. Just did not budget for this. So disappointed. I really feel duped and ****med. No more of your so called special offers for me.
Thanks for calling and undertaking to attend to the issue of incorrect billing. The service is now disconnected. I won't be able to reconnect. Just did not budget for this. So disappointed. I really feel duped and ****med. No more of your so called special offers for me.