ES
Emmanuel S
1 reviews | Active since Mar 2015
12 May 2022, 16:41
********** DSTV Package upgrade
Very Very Bad Service!! My name is Jacqueline MacKay i have an account & a upgrade done on my account without my knowledge. I Received a SMS on my phone that i need to pay R966.74 to reconnect. I am a Pensioner and don't have to access to a WhatsApp to upgrade my phone, i went to DSTV offices and they told me that there is nothing they could do. I then called DSTV and the told me the same thing (there is nothing they can do). The Consultant then said that she needs to ask the the Manager, i hold on until my airtime was depleted. My initial package is R135 per month. Please investigate it seems that someone is busy with ***** on my account.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 May 2022, 19:19Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 May 2022, 19:19
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
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Emmanuel S's updateReviewer Update
30 May 2022, 15:06My DSTV was disconnected on Saturday 28 May 2022 i called DSTV today 30 May 2022 to enquire and the consultant told me that i owe R311.86 of which i don't know about. Can you please sort out your systems since is causing me great discomfort and money because i am a pensioner and don't have money to buy airtime to phone when my DSTV is disconnected
ES
Emmanuel S's update30 May 2022, 15:06
Reviewer Update
My DSTV was disconnected on Saturday 28 May 2022 i called DSTV today 30 May 2022 to enquire and the consultant told me that i owe R311.86 of which i don't know about. Can you please sort out your systems since is causing me great discomfort and money because i am a pensioner and don't have money to buy airtime to phone when my DSTV is disconnected
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Emmanuel S's updateReviewer Update
01 Jun 2022, 16:08Still no reply from DSTV, my DSTV is still off and i don't owe anything. My package has been upgraded without my knowledge.....and now i am owing R311,86 and my initial package is R141,00.
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Emmanuel S's update01 Jun 2022, 16:08
Reviewer Update
Still no reply from DSTV, my DSTV is still off and i don't owe anything. My package has been upgraded without my knowledge.....and now i am owing R311,86 and my initial package is R141,00.
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Emmanuel S's updateReviewer Update
09 Jun 2022, 12:13I received another SMS 9 June 2022 from DSTV to pay R102.91. I have made a payment but my DSTV is still off.
ES
Emmanuel S's update09 Jun 2022, 12:13
Reviewer Update
I received another SMS 9 June 2022 from DSTV to pay R102.91. I have made a payment but my DSTV is still off.