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The service from the DSTV call centre is very disappointing. Your either on hold for a long time or your call gets cut-off. I have a second decoder activated under my name without my consent. I have provided the agent with my current decoder smart card number and requested that the second one am not aware of be cancelled with immediate effect. For the past two weeks I have been told my case has been escalated for resolution, however to this day I have not received any update from their Finance department. I have spoken to Siyabonga Ntuli who said he will get the team lead to call me back and a week later am still waiting for that call. Today I spoke to Nonhlanhla Mkhwa**** and she also said the team lead will call me back but nothing. All I want is for second decoder to be cancelled and I get all my money back for the past 3 months. Multi-choice is honestly not taking their customers serious. If I don't get my refund by the end of the WEEK I will honestly take the matter to ICASA.