1 reviews | Active since Jul 2011
********** deduction on account
I have cancelled my subscription in March and they still deduct the payment every month. After the deduction of May I phoned them and asked so they just switch it off without a refund. I then phoned them back and said you better switch it on as i already paid for the month which they've done. Now this month they ********** deducted R1023 from my account which is almost R300 more then I was on. I need a refund on of this total amount of R1023 and switch off my subscription or i will take this matter further. I never agree to a different payment and definitely not R1023
Dear Rachel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv Hello Peter admin team
Best regards,
Dear Rachel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv Hello Peter admin team
Best regards,
Good day Rachel
Thank you for sending us your query.
There's no communication dated March or April 2018 requesting for disconnection of service.
You'll be pleased to know that the refund is processed pending approval from the finance team. Communication will be sent to you within 48 hours by the finance team in this regard. The refund will be paid out to your FNB bank account.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Rachel
Thank you for sending us your query.
There's no communication dated March or April 2018 requesting for disconnection of service.
You'll be pleased to know that the refund is processed pending approval from the finance team. Communication will be sent to you within 48 hours by the finance team in this regard. The refund will be paid out to your FNB bank account.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,