********** debit orders taken from my account

It has now reached a frustrating point after Multichoice confirmed telephonically yesterday that there no longer be debiting my account for insurance after trying to get them to resolve this issue for 6 months, once again they have debited my account today. I would like a person of high authorities in Multichoice to call me because this unacceptable. The call centre cannot resolve the problem neither are the consultants resolving the problem.i will have to take this matter up further with the law of this is not resolved. This is my 3rd report om the same problem!