PG
Petro G
1 reviews | Active since Aug 2019
09 Jun 2020, 16:13
********** debit orders
Good day,
I have spoken to a consultant by the name of Princess last Tuesday, 2/06/2020 she did a recon on my account and the Refund should be for more or less R2100 Rand and not R1900 as per your reply. She forwarded my refund to the finance department and told me I will have my money back by latest Monday. We are now once again one week later and still no refund.
I want my money back in my account before end of day today otherwise I will be forced to take this matter further.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jun 2020, 16:27Hi Petro Geyser,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Jun 2020, 16:27
Official
Hi Petro Geyser,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PG
Petro G's updateReviewer Update
12 Jun 2020, 10:56It has now been almost two weeks. For the past week I was told my refund will show within 48 hrs in my bank account. Now either I cannot do math or something is seriously wrong with Dstv.
This morning I required about my refund again just to be told it is now waiting for a 3rd approval for my refund. Everytime you have a new excuse. I want my refund before Monday or I will take this further. I am still waiting for the finance department to contact me and this is now a week...
This morning I required about my refund again just to be told it is now waiting for a 3rd approval for my refund. Everytime you have a new excuse. I want my refund before Monday or I will take this further. I am still waiting for the finance department to contact me and this is now a week...
PG
Petro G's update12 Jun 2020, 10:56
Reviewer Update
It has now been almost two weeks. For the past week I was told my refund will show within 48 hrs in my bank account. Now either I cannot do math or something is seriously wrong with Dstv.
This morning I required about my refund again just to be told it is now waiting for a 3rd approval for my refund. Everytime you have a new excuse. I want my refund before Monday or I will take this further. I am still waiting for the finance department to contact me and this is now a week...
This morning I required about my refund again just to be told it is now waiting for a 3rd approval for my refund. Everytime you have a new excuse. I want my refund before Monday or I will take this further. I am still waiting for the finance department to contact me and this is now a week...