********** debit orders
<p>I requested for my DSTV account to be cancelled and that was done as per request.<br />3 Months later I get an SMS stating that A debit order has gone through from my<br />bank account to Multichoice. Upon querying this, I was told that it would be<br />corrected and the money be paid back into my account within 3 working days.<br />Now 4 weeks later, no action and no feedback. What worries me the most is that I<br />have NEVER authorized a debit order with Multichoice. Who authorized this, and<br />where did they get my bank details? Nobody at Multichoice could answer these<br />questions. In my opinion this is a case of *****.</p>
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Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Nov 2016, 08:16Dear Doep
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply30 Nov 2016, 08:16
Official
Dear Doep
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Nov 2016, 11:05
Good day Mr Briel
Thank you for taking our call today.
As discussed, we have processed your request for a refund. Furthermore, a request has been forwarded to our insurance team to cancel the two insurances effective by 01 December 2016.
You can also follow up with our insurance team by calling ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Should you require any further assistance, please don’t hesitate to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Nov 2016, 11:05
Official
Good day Mr Briel
Thank you for taking our call today.
As discussed, we have processed your request for a refund. Furthermore, a request has been forwarded to our insurance team to cancel the two insurances effective by 01 December 2016.
You can also follow up with our insurance team by calling ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Should you require any further assistance, please don’t hesitate to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Dec 2016, 15:10Good day Mr Briel
We tried to contact you today but could not reach you.
Please note that we're still liaising with our finance team to finalise your request for a refund. We will keep in touch once feedback is received.
Thank you for your time and patience.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Dec 2016, 15:10
Official
Good day Mr Briel
We tried to contact you today but could not reach you.
Please note that we're still liaising with our finance team to finalise your request for a refund. We will keep in touch once feedback is received.
Thank you for your time and patience.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Dec 2016, 11:55Good day Mr Briel
Reference is made to our telephonic discussion.
You have received the refund and no service is currently active.
Please feel free to contact us should you have any queries.
Thank you for your invaluable support over these years.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Dec 2016, 11:55
Official
Good day Mr Briel
Reference is made to our telephonic discussion.
You have received the refund and no service is currently active.
Please feel free to contact us should you have any queries.
Thank you for your invaluable support over these years.
Best regards
Dinah
Best regards,