********** debit order on my account without permission.

I am beyond ****ed with the service I have received for the past 2 months. the company decided to make an offer of paying for compact subscription then get upgraded after 3 months to a compact plus which I took the deal. then now they forgot to load that on their machines now instead of showing the correct amount of R400 its says R519. But what annoyed me it the fact that after i paid this month they went and debited my account again. I have never given them permission to debit my account. to my surprise now I was debited of R519 which for them to refund me the money will take me a week. I am so tired of calling them because i repeat things to different consultant and they just say yes to everything but they don't fix my problem. What i want to know is who gave them permission to debit my account ever since i had this account i have been paying cash and i have never skipped any payment. if there was another company that offered the same **** I would jump ship instantly but I am stuck with you. Instead of you guys trying to keep the customers you have happy you just making it easier for them to move to show max or netflix. I have no patience waiting for the money you stole from my account to be refunded to my account before tuesday.