********** DEBIT ORDER AMOUNT THAT I DIDNT AGREE TOO

sales consultant called me to offer me explorer she said to me it is R89.00 i agreed to it and told het not to add the compact amount payable monthly i normaly pay it cash i dont want debit order only the R89.00 for decoder

1. 1st month they deducted R216.00 i ddnt question i thought its added fees or something nothing was explained to me

2. 2nd month they deduct R585 if i am not mistaken i call to query but they keep taking me pillar to post consultant dont even understand i ask to speak to manager or team leader but she told me theres no one i asked her how come i aslo work in call center theres no way that theres no manager she droped the call

3. 3rd month they deduct r585 again and i try calling i ask for complaints department contact details and the name of person who opened this package or a call record no one is assisting me even now

i then reversed all the amount for 2 months as i only accepted on the call R89.00 i even CLEARIFIED 100 TIMES THAT I ONLY WANT TO PAY DECODER NOTHING ELSE I WILL PAY CASH FOR COMPACT

now i call and waste my time with unproffessional consultatsnts i ask for reference number of the call nothing i have a right to a recording i am TIRED OF CALLING AND TAKING TO PEOPLE WHO DONT EVEN HAVE AN IDEA

NOW THEY SAYI OWE R700 SOMETHING WHEN I HAD PAID R500 SATURDAY

SO I NEED EXPLANATION AND I WANT TO OPEN A CASE AS I HAVENT AGREED TO R585 WHO GAVE YOU GUYS PERMISION TO ENTER IN MY ACCOUNT AND DEBIT AMOUNT I DIDNT AGREE TO

I AM WAITING FOR FEED BACK IF SOMEONE DOESNT CALL ME ANYTIME I AM DEFINETLY GOING TO THE OMBUDSMAN OR OPENING ACASE OF ***** AS WHAT THE LADY CONSUKLTANT DID WAS A ********** SALE

I WORK IN A BANK CALL CENTER I NEVER SELL PPL OR ARRANGE WRONGFULL DEBIT ORDER AMOUNTS I WANT MY MONEY BACK AND TO CANCELL ALL THIS ****EN SHIOT THAT HAPPENED AND CALLING ITS NOW THE 3RD MONTH OR EVEN 4TH CALLING EVERYDAY BUT NO HELP EVEN NOW I JUST SPOKE TO A LADY CALLED AYANDA SHE GAVE ME WRONG NUMBERS AND PRICELOG NUMBERS NO ONE IS ASSISTING ME AND I AM SICK AND TIRED

MY DETAILS ARE AS FOLLOWING ****** OR ***

if i dont get feed back anytime soon definetly i have to take it to the court as this is false selling and ********** sale and taking money we didnt agree too

i know how call center operates i want the record as its sales and i have a right to a reference number of a call

****EN BAD CUSTOMER I REGRETE EVEN BUYING TO YOU GUYS I WANT EXPLANATION AND WHY THEY DEBITED R585 IN MY ACCOUNT WHEN I HAVE AGREED TO R89.00 EVEN STATED TO THE CONSULTANT THAT I DONT WANT THE COMPACT PACKAGE AND NO DEBIT ORDER I REPEATED MYSELF CAUSE I KNOW YALLS ARE *****ES AND YALLS LIKE DOING ********** SALES