pM
palesa M
1 reviews | Active since Jul 2013
26 Nov 2019, 09:24
********** dealings, over billing, **** service and ******* customercare
The service from DSTV is absolutely shocking and pathetic to say the least. How are you so comfortable ripping people off with your ridiculous billing. I am waiting for someone to tell me when premium became R1455 for less than a month on price lock? Also how is a pro rata for 8 days R850,40? Your system is rigged to rip customers off and your agents treat us like we are idiots. Just because your system says I owe R2000 it does not make it true and they refuse to listen to logic or even accept that there is an error on your side. I call and I am told I must pay R467, on top of the R489 you debited from my account and then after paying I am told no sorry it was a mistake you must pay another R588 and so it keeps going until you have gotten enough out of me. I recently lost my mother and instead of grieving I am stuck dealing with this nonsense, I really have no interest in dealing with your company anymore, kindly cancel my contract and be decent enough not to charge me because of the added pain and suffering you have caused me.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 10:21Hi Palesa Mokhele,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Nov 2019, 10:21
Official
Hi Palesa Mokhele,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
pM
palesa M's updateReviewer Update
26 Nov 2019, 11:56Ntando cancel my contract. I was well within my rights to reverse my debit order. You can explain till kingdom come it doesn't change the facts. You expect me to pay R1300 for a month for price lock that's nonsense. So as per our conversation I'm done with Dstv cancel my contract I have sent the 20 day written notice, even forwarded the emails to your chief executive officers. Thank you
pM
palesa M's update26 Nov 2019, 11:56
Reviewer Update
Ntando cancel my contract. I was well within my rights to reverse my debit order. You can explain till kingdom come it doesn't change the facts. You expect me to pay R1300 for a month for price lock that's nonsense. So as per our conversation I'm done with Dstv cancel my contract I have sent the 20 day written notice, even forwarded the emails to your chief executive officers. Thank you
pM
palesa M's updateReviewer Update
26 Nov 2019, 13:11The fact is already I have paid the R489 plus the R467 and you expect another R583 from so you might as well connect my services while you sort yourselves out. You were not authorized to debit my absa account. You had no permission what so ever. So since the error is on your part and your people fail to explain. Connect my services. Perhaps the maybe I will reconsider, but as long as my services are cut off and it's no fault of my own. I am done
pM
palesa M's update26 Nov 2019, 13:11
Reviewer Update
The fact is already I have paid the R489 plus the R467 and you expect another R583 from so you might as well connect my services while you sort yourselves out. You were not authorized to debit my absa account. You had no permission what so ever. So since the error is on your part and your people fail to explain. Connect my services. Perhaps the maybe I will reconsider, but as long as my services are cut off and it's no fault of my own. I am done
pM
palesa M's updateReviewer Update
26 Nov 2019, 13:17So dstv for 8 days is R489? ???????????????? Wow. Acatully how much is dstv per day? That will be my pro rata amount. Then that amount will be for the 1st November until the 8th when the price lock was activated. Price lock R959 plus R20 for decoder is R979. So far this month I have paid R956 so I owe R23 for the decoder. Now give me the pro rata for premium subscription for 8 days I will pay that plus the R23. Not a cent more. Then because you can't keep your sticky fingers away from our accounts, cancel my debit order I will be a cash paying customer.
pM
palesa M's update26 Nov 2019, 13:17
Reviewer Update
So dstv for 8 days is R489? ???????????????? Wow. Acatully how much is dstv per day? That will be my pro rata amount. Then that amount will be for the 1st November until the 8th when the price lock was activated. Price lock R959 plus R20 for decoder is R979. So far this month I have paid R956 so I owe R23 for the decoder. Now give me the pro rata for premium subscription for 8 days I will pay that plus the R23. Not a cent more. Then because you can't keep your sticky fingers away from our accounts, cancel my debit order I will be a cash paying customer.
pM
palesa M's updateReviewer Update
27 Nov 2019, 08:37Good morning I am still waiting for someone to acknowledge my email in regards to canceling my price lock. Since I haven't had it for a full calender month I would like to believe it should. Be simple enough. Or can someone from you cancellation department contact me? I would love to be done with this so I can grieve my mother in peace I beg.
pM
palesa M's update27 Nov 2019, 08:37
Reviewer Update
Good morning I am still waiting for someone to acknowledge my email in regards to canceling my price lock. Since I haven't had it for a full calender month I would like to believe it should. Be simple enough. Or can someone from you cancellation department contact me? I would love to be done with this so I can grieve my mother in peace I beg.
pM
palesa M's updateReviewer Update
27 Nov 2019, 08:41So if I am to understand you correctly your pro rata on premium for 8 days is R387.01? And now you say I must ignore the R555.67, where did that amount come from? So that made up amount I should ignore, but I should accept the pro rata of R387. 01 for 8 days viewing. Woooooooooowwwwww
pM
palesa M's update27 Nov 2019, 08:41
Reviewer Update
So if I am to understand you correctly your pro rata on premium for 8 days is R387.01? And now you say I must ignore the R555.67, where did that amount come from? So that made up amount I should ignore, but I should accept the pro rata of R387. 01 for 8 days viewing. Woooooooooowwwwww
pM
palesa M's updateReviewer Update
27 Nov 2019, 10:20Can someone just advise on my settlement amount pleeeeeaaaaasssseeee. I just want to cut ties with you it shouldn't be such a hassle. By the way your new lot of customer care agents are aweful.
pM
palesa M's update27 Nov 2019, 10:20
Reviewer Update
Can someone just advise on my settlement amount pleeeeeaaaaasssseeee. I just want to cut ties with you it shouldn't be such a hassle. By the way your new lot of customer care agents are aweful.