********** contract capturing

Took out a DTSV premium contract last year November. It was the Black Friday - 12 MONTH Contract. Upon enquiring about the contract end date, I was informed by the Call centre agent that on their system the contract was captured as 24 months. I told her that I did not agree to this and she was going to escalate it promising a call back within 48 hours. That did not transpire. I called again spoke to another agent who told me same story and once again no call back.

I then sent emails to Help@dstv on 4 Oct, 5 Oct, 12 Oct, 16 Oct, 17 Oct, 21 and 22 October. They blatantly ignore these emails. Sebabatso Lemaoana rep**** once requesting my details i.e. ID number. i wrote back and rep**** immediately with this information and thereafter have been blatantly ignored.

Absolutely shocking and appalling customer service. I wish not to renew my DSTV contract because of this.