MM
Mo M
1 reviews | Active since Sept 2013
07 Nov 2022, 10:21
********** CHARGES BY DSTV!
I cancelled my services with DSTV in July 2022. In October I get called by some mysterious agent on behalf of DSTV that my account has a balance outstanding... this morning I get an sms that I owe DSTV R1287. WHAT FOR?.I cancelled the DSTV services therefore I OWE THEM NOTHING.
WHO REACTIVATED THE ACCOUNT????!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Nov 2022, 10:23Hi Mo Mak,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Nov 2022, 10:23
Official
Hi Mo Mak,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Nov 2022, 18:15Hi Mo Mak,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 073*****65 with a *** number and the line went straight to voicemail.
Please note that the was an auto reconnection of your services on 01 November 2022, this was triggered by a debit order transaction of R429.00 on the 01 November 2022.
We have, however cancelled the services and reversed incorrect charged incurred from 01 November 2022 till 06 November 2022.
Please note that your DStv account has an overdue amount of R429.00 this was caused by an unsuccessful debit order transaction for the 01 June 2022.
After an audit done during the month of October 2022, it reflected that your debit order transaction for the 01 June 2022 was not successful.
Should you feel to dispute the amount overdue (R429.00) advised, you may email us your bank statement dated from 01 June 2022 till to date to ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 073*****65 with a *** number and the line went straight to voicemail.
Please note that the was an auto reconnection of your services on 01 November 2022, this was triggered by a debit order transaction of R429.00 on the 01 November 2022.
We have, however cancelled the services and reversed incorrect charged incurred from 01 November 2022 till 06 November 2022.
Please note that your DStv account has an overdue amount of R429.00 this was caused by an unsuccessful debit order transaction for the 01 June 2022.
After an audit done during the month of October 2022, it reflected that your debit order transaction for the 01 June 2022 was not successful.
Should you feel to dispute the amount overdue (R429.00) advised, you may email us your bank statement dated from 01 June 2022 till to date to ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Nov 2022, 18:15
Official
Hi Mo Mak,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 073*****65 with a *** number and the line went straight to voicemail.
Please note that the was an auto reconnection of your services on 01 November 2022, this was triggered by a debit order transaction of R429.00 on the 01 November 2022.
We have, however cancelled the services and reversed incorrect charged incurred from 01 November 2022 till 06 November 2022.
Please note that your DStv account has an overdue amount of R429.00 this was caused by an unsuccessful debit order transaction for the 01 June 2022.
After an audit done during the month of October 2022, it reflected that your debit order transaction for the 01 June 2022 was not successful.
Should you feel to dispute the amount overdue (R429.00) advised, you may email us your bank statement dated from 01 June 2022 till to date to ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 073*****65 with a *** number and the line went straight to voicemail.
Please note that the was an auto reconnection of your services on 01 November 2022, this was triggered by a debit order transaction of R429.00 on the 01 November 2022.
We have, however cancelled the services and reversed incorrect charged incurred from 01 November 2022 till 06 November 2022.
Please note that your DStv account has an overdue amount of R429.00 this was caused by an unsuccessful debit order transaction for the 01 June 2022.
After an audit done during the month of October 2022, it reflected that your debit order transaction for the 01 June 2022 was not successful.
Should you feel to dispute the amount overdue (R429.00) advised, you may email us your bank statement dated from 01 June 2022 till to date to ***
Kind Regards,
DStv: Hello Peter Team
Best regards,