wA
warren A
1 reviews | Active since Dec 2011
14 Mar 2023, 15:38
********** Billing by DSTV - Multichoice!!
I cancelled my DSTV subscription 2-3 years ago i randomly received a message from a debt collection agency, that i have been handed over When i phone dstv to query, they said, well even though i had cancelled, they still provided service for the month, and thus they billed!! in 2 years i never received any communication of an outstanding bill, only to get the debt collection agency contacting me over 2 years later!! This is ridiculous! and the service was paid for, until i cancelled Please address this as a matter of urgency!!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Mar 2023, 16:30Hi Warren,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Mar 2023, 16:30
Official
Hi Warren,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Mar 2023, 11:16Hi Warren,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****20 with a *** and could not get hold of you.
Please note that we have reconciled your DStv account, your account is now on a zero balance.
We also escalated your profile to be deleted from our creditors list, you will received a confirmation of the removal of your name and paid up letter within 72 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****20 with a *** and could not get hold of you.
Please note that we have reconciled your DStv account, your account is now on a zero balance.
We also escalated your profile to be deleted from our creditors list, you will received a confirmation of the removal of your name and paid up letter within 72 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Mar 2023, 11:16
Official
Hi Warren,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****20 with a *** and could not get hold of you.
Please note that we have reconciled your DStv account, your account is now on a zero balance.
We also escalated your profile to be deleted from our creditors list, you will received a confirmation of the removal of your name and paid up letter within 72 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 082*****20 with a *** and could not get hold of you.
Please note that we have reconciled your DStv account, your account is now on a zero balance.
We also escalated your profile to be deleted from our creditors list, you will received a confirmation of the removal of your name and paid up letter within 72 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,