********** behaviour with non-payment to Disney +

Having been a subscriber for over 20 years. I recently received multiple calls offering additional discount for signing a 24 month contract. Added to this was a discounted rate for subscribing to Disney +. I accepted this and started enjoying some of the Disney + shows. I see that after a few months my Disney + was cut off and required me to subscribe. After phoning DSTV they indicated that they would escalate this with the department that Deals with Disney+ and that this may take 2 hours. Contacting Disney + directly they indicated that on the 21 August the last payment they received from DSTV for my subscription was on the 11 July 2022 (Vuyokazi indicated this), in spite of me paying monthly via debit order. Busisiwe, the call agent trying to assist me at DSTV was incapable of doing much of anything and stated it would take 2 hours to sort out. The questions from my end is it not ********** for DSTV (Multichoice) to take money from me and not pay it across to Disney + as per contracted agreement. Surely DSTV is legally responsible to ensure payments to its service providers are made on time? It seems that DSTV (Multichoice) service has dropeedd to sub-par and borders on ********. Why don't you fat cats who earn millions out of this company stop hiding behind multiple layers of staff and ensure that it is run with efficiency and effectiveness. Start taking responsibility for the poor service that your company is currently providing. You ******** **********.