********** behaviour

This company has the worst service and rips people off even when its losing customers. How is it possible that a person can activate holiday how view indefinitely at 3am on whatsapp whereas there's no record of it on their phone! How is that, that we have to spend 50 mins on the phone without any explanation when all the time its been escalated unsuccessfully for days. We have to keep paying money for their ******* staff that connects their buddies at our expense. This is *******