********** activity on my account

Dear DSTV Customer Service,

I am writing to express my extreme dissatisfaction with the service I have received from your company in relation to ********** activity on my account. In the past two weeks, I have called your customer service department seven times regarding unauthorized add-ons to my family package for the past months, which were made without my knowledge. Also the use of my ID number in 2013 to open a DSTV account, as I was a first year student during this time with no income. Despite each agent promising that the matter has been escalated and a manager will be in contact with me, I have yet to receive any communication from DSTV regarding this urgent matter.

This situation has caused me significant distress and inconvenience, as well as potential financial loss. I have advised your call center agents that I will be seeking legal advice in the next week, as well as pursuing damages endured during this period.

I urge you to take this matter seriously and respond to my complaint with a satisfactory resolution as soon as possible. I expect that DSTV will take appropriate action to ensure that ********** activity does not occur on my account again in the future.

Sincerely, Craig