********** activity

On the 30th of October I called the DSTV centre to enquire about getting the Supersport channel for the rugby game on the 2nd October. I've been a Dstv subscriber but then decided to keep my subscription and downgrade my package (to the one with the lowest premium) with intention of subcribing to the sports chanel just for the weekend. Many years ago, offered that option to their clients. On the 30th I called to subscribe for the weekend....the guy that I spoke to told me that I need to pay R139 as opposed to the R129 I used to pay a few years ago. That was totally understandable. He requested an immediate eft to have it activated within 24 hrs. I did the eft and sent proof of payment. As promised, it was activated immediately. The very next day I recieved an sms to say that an amount of R845.54 will be deducted from my account on the 4th Oct. Now I I was really fuming.I called in again....and after holding in the line for an awfully long time, I was redirected to one of the call centre operators. I explained the whole scenario to her. She clarified things and confirmed that the weekend "sport" option is no longer available and that the only way to gain access to the sports channels would be by upgrading to the Premium Package. So this ***** had upgraded my package to a Premium Package without my consent..... This is *****!!! The lady then cancelled the package and registered my decoder as a "holiday home" as I have more than one decoders registered on my name. I still didn't get the Sport channel or any other channel for that matter....and did not hear about my R139 either. I called back on the morning of the 2nd as I needed to make sure I had access to Supersport by midday. I called in again and spoke to a lady who was alot more clued up and helpful. She managed to get my decoder working.....with the necessary channels for 3 days and when I enquired about the money I had paid in to their account, she gave me some clarity. The payment for the 3 days went off as well and I have a credit of R27. .....which is what is reflected on my side too when I view my app. I was absolutely horrified when about 30 mins ago the amount for the Premium Package was debited from my account!!! I will definitely be taking this further ...... This is indeed *****......Under no circumstances are funds allowed to be debited from one's bank account without one's consent.