NG
Nishlan G

1 reviews | Active since May 2012

26 Dec 2017, 18:21

********** activity by Multichoice BEWARE!

I am total dissatisfied by the poor program selection by multichoice. Morever, recently they have **********ly taken R928 per month from my account instead of the R899 which I agreed to and signed a contract for many months ago. This was said to have been corrected by Multichoice a month ago...but I have not received my refund of R29...I do not know how many customers they are swindling in this way. Multichoice has once again taken the extra R29 from my account this month! This calls of suing the company considering that I signed up for price lock! I do not have the time to deal with the incompetency of Multichoice and correcting their billing system every few months. Are there any legal eagles reading this who can set Multichoice right here?

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Dec 2017, 10:10
Official

Dear Nishlan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2017, 13:57
Official

Dear Nishlan

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our record indicate that you have been assisted by one of our consultants that explained the billing on your account adjusted accordingly.

Your service is currently active on the DStv Premium Package.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,