********** activity

My father has a dstv account and is a pensioner who requested I log a complaint. He was always on a lower package for the last few months. Then this month his dstv was disconnected before the scheduled date and he was informed he is registered for the premium package. He never requested an update. Paid R400 extra onto his account as it was all he could afford. It hasn't been reconnected because he didn't pay the full outstanding amount due to affordability. Upon calling to sort the problem we were informed there is a log for an upgrade. This isn't possible as the log in details are on my contact info and I never logged in to request such change. I didn't call the center either to request an upgrade. I feel this is ********** and unacceptable especially for a pensioner. He is now expected to pay an amount which he did not agree to.