********** activities at Multichoice.

I made a payment on the 7th of January 2023. Yesterday multichoice blocked my package and claim that i did not make any payment. I called their customer service department and spoke to a guy called Kwanele who confirmed that Payment is reflecting on my account history, but someone internally accessed my account and transfer the payment out of my dstv account to another customer number. He acknowledged that it is ***** but he then placed me on hold for more than 20 minutes. I called again they did the same thing. No one is willing to resolve my issue, I can't watch tv while someone out there is enjoying the package that i paid for. Our personal information are not safe with multichoice and even on their chat, they failed to assist me. They must tell me who is behindvthis ********** activity or else I will open a case against them. This is a ****e.