********** activation of Premium subscription on my account!!!!!!!! ***1

Since Dec 2020 up and until today when I received SMS messages stating that I owe DSTV for a premium package for an amount of R1020. 1. I DONT HAVE A PREMIUM PACKAGE What I have is a compact plus that bills about R530 per month. I got suspended in Dec although I paid my account on the 22 Dec 2020 where I start calling them to find out what is going on. I spoke to the 1st Agent that was extremely unhelpful she dint even know how to resolve this issue said she will get her manager to call me. up and until today no call from her manager. I called again and spoke to anther agent who assisted me in getting my service activated and was also told that a manager will call me back with a resolution to problem no call back from the manager. I got again in Jan 2021 suspended after a week of having service and had to call again.... spoke to agent no3 who actually told me I can do whatever!!! (Is this how you speak to your clients the ones that actually pays your salary??????) promise that my service will be activated and again a manager will call me back nothing. I called again and spoke to a lady called Diana who was in actual fact very helpful and got my service reactivated as she said she can see the problem on my account and that the premium subscription will be cancelled and I will remain on my normal subscription fee and package. this was on a Sunday night and she also mention that her manager will call me back manger never called back? ( is the managers at DSTV really managers? can they deal with clients issues as it seems that they scared to assist and resolve. Today again another sms that means my service will be suspended yet my account is paid than I have to call again and deal with that irritating prompts and agent's that's taking their own time to answer or just drop the call??? DSTV has the most *********** staff I've ever come across and they are unprofessional when dealing with the clients. My request is for a competent senior person to call me back today and resolve this issue or I will cancel this putrid service I'm receiving and look for other alternatives. if I get suspended one more time I will request that you refund my entire months subscription fee and cancel this horrible service immediately.....A