NT
Niel T
1 reviews | Active since Oct 2015
09 Oct 2015, 14:08
********** account open
I can't believe that its so easy to open an account with just an ID number. There was a account open on my ID number. After regular calls I was told to go into the branch to do the cancellations. The only problem is that the closes branch is 80km from me. The contact centre can't even disconnect it. Why is it that it is so easy to open an account but now I struggle to get the account close.<br> <br> E-mails was send to their ***** department and have not receive any response.<br> <br> Is there any steps left that I can take to sort out this problem??<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 Oct 2015, 15:42Hello Niel89,
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with excellent service and resolve your query. Please be assured that your query has been forwarded to our ***** department for further investigation.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with excellent service and resolve your query. Please be assured that your query has been forwarded to our ***** department for further investigation.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Oct 2015, 15:42
Official
Hello Niel89,
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with excellent service and resolve your query. Please be assured that your query has been forwarded to our ***** department for further investigation.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with excellent service and resolve your query. Please be assured that your query has been forwarded to our ***** department for further investigation.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,