1 reviews | Active since Oct 2016

19 Aug 2017, 10:29

**********

I am managing my father's account, who is in Limpopo and I'm in Joburg. This month his DStv get's disconnected on several time. I called Dstv to find out the problem and spoke to Tshepho and Keotshepile, both consultants told me that it was Dstv's system cliche. Somehow my father has been upgraded to a premium subscription and they confirmed that nobody authorised it. Now every week I'm supposed to call them and they would reconnect my father's Dstv. This two *********** agents told me that the issue will be resolved. Today i get SMS saying they are suspending my dad's dstv. I am fed up with speaking to people that don't know what they are doing. can a competent person rectify this ref: ********** 0.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Aug 2017, 10:23
Official

Dear Moses

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2017, 10:27
Official

Good day Moses

As per our telephonic conversation , I am glad that this billing issue has been resolved.

Feel free to contact us should you need further assistance.

Warm regards

Girly

Best regards,