**********. Unauthorised debits

I advise you never use their chat help. Because they will turn around and ask you to produce proof of your request. Which you wont have a record. In May I downgraded my account to DSTV easy view and disabled the explora functions. 30 June I paid R164. Mind you when I downgraded to this I wanted to pay R29 plus the decoder insurance which should not have been more than R100. But I let it be. Now 31 July they charged me R564. When I enquire and I want my refund they say I must provide proof for the downgrade. When I ask them to tell me why I paid less in June if I did not downgrade they cannot tell me. Because seemingly I did not downgrade. When I ask why the PVR is not working because it should go hand in hand with my down grade request they cannot tell me. You cannot even reverse their debit order.. I want my money ke tana..