KK
Keamogetswe K
1 reviews | Active since Aug 2019
20 Jun 2020, 14:35
**********
I accidently made a double payment on my account for dstv and requested a refund, they asked for documentation for them to process my refund and I submitted them and received confirmation that they were received. Now three weeks later, when I should have already received my refund, they are telling me the didn't receive them. They don't want to refund me my money and I keep getting excuses as to why I haven't received my money.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jun 2020, 14:52Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Jun 2020, 14:52
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KK
Keamogetswe K's updateReviewer Update
21 Jun 2020, 09:57I sent all the documents that were needed. I keep getting told to resubmit bits and pieces. I don't want it for my next billing. I WANT A REFUND! Why are you people trying to act like ******? I inquired and was told all my supporting documents were received on the 2nd of June already and now when I should have already received my money I must keep resubmitting papers for your convenience? NO! I WANT MY REFUND!
KK
Keamogetswe K's update21 Jun 2020, 09:57
Reviewer Update
I sent all the documents that were needed. I keep getting told to resubmit bits and pieces. I don't want it for my next billing. I WANT A REFUND! Why are you people trying to act like ******? I inquired and was told all my supporting documents were received on the 2nd of June already and now when I should have already received my money I must keep resubmitting papers for your convenience? NO! I WANT MY REFUND!