********** and non existing service

I spoke to some guy named Themba i think after logging a helopeter claim complaining about a debit order notice i recieved from your company while i have not recieved my full services. He promised me a discount and he said if the debit order goes through either i reverse it and pay the amount that he gave me which is R400 instead of the amount they debited R620, or i wait for him to do a reversal from his side. I decided to reverse. I reversed the first month and paid the R400, then the next month they took again the money that i reversed saying my account is in areas. I then reversed it again. Now u guys has stopped my viewing which is not fair. I want my viewing reinstated now before i take u guys to an ombudsman. I have been going around in circles with u guys. We agree on one thing u do the other. Ever since i did the price lock its one thing after the other. They took forever to connect my services, the services they charged me for even without connection. Then please cancel my contract and give me back all the money i have paid so far