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An amount of R1224 was debited from my account , I called in to query and was advise it’s from an old decoder , I haven’t been using since 2016. I was advised by a lady that there will be a refund. that was on the 30th May. I called again on the 4th of June to follow up, no one could assist me. I spoke to another lady on the 8th of June she advised that the previous person never sent through the refund, she'll send it through and money will be back in my account in 7 working days however noting came through. Called in again today and spoke to a Vuyibile and was advised that the refund was never requested and a Nikita Chetty will call me(supervisor) no one called me. I’ve been dealing with the matter for so long ,it’s extremely unprofessional for your staff to tell lies to their clients. I NEED MY MONEY BACK NOW. NO one can give me a proper answer but time lines 24 hours ,48 hours, 7 working days for what? this is unprofessional and ***** that Multichoice can debit peoples accounts after a subscription has been cancelled.