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So about almost two months ago I decided to take out the explora contract with DSTV thinking that it would be a awesome experience. Well I was completely wrong. . Around end of September, before my debit order date, I decided contact them to verify the amount I'd be charged. To my surprise, the debit order amount was over R3000 and therefore to confirm if this was correct, I decided to contact them. The advisor who assisted me immediately noticed the error and told me to directly pay the correct amount directly at a money market and that they would not debit my account for this month and have this matter escalated in the meantime. I done this, and moved on. On 21 October I decided to contact them to verify the amount I needed to pay and also to confirm if the matter had been addressed seeing that I have not heard anything from the "escalations department" and also, remembering that they had previously tried to debit my account even after this arrangement had been made. I contacted them on 21 October, and the advisor who assisted me this time told me that I had a amount of R2200 to pay which in the end still sounded incorrect to me. I asked for a break down of the costs and was advised that I had a previous outstanding cost of R100 and odd. I had a pro-rata amount of almost 900 bucks, I had a charge of R49 for the extra decoder I took and according to them. This all amounted to above R2000 as a outstanding amount for October. I am not too sure if this people are able to calculate, if they are just prone to be ********** or if they are plan and simple illiterate in any possible way. I then was escalated to a "supervisor" waste of my time, who then advised that they would send me a statement and I requested that they stay on the line while I wait for the statement and also go through it. The supervisor agreed and transfered me back to the previous advisor who till this day is sending me the statement. I waited for a few minutes and didn't receive anything. I then said I would contact them back as I had already been on a call for over 30 minutes from my cellphone. I eventually called back, requested for a statement to be sent and the next advisor tried her best, which I now do hope was the case, but all of a sudden had system issues and couldn't email the statement to me. Eventually she attempted sending it to me from her manager's PC which after being placed on hold, was unsuccessful. I was once again told they would escalate the matter and I'd be called back in a hour. Well, today is 22 October and no call or statement has been sent. I am truly disgusted by this utter disrespect and dishonestly. I work nightshift, in a call center, 11 hours a shift and 4 days straight and I truly do not have a second to be messed around with. I honestly cannot believe this matter and would like people to please look out, be careful. DSTV is so quick to providing you with a service however have no backbone, they are cheats, and don't give a damn about its customers.