*****/N value for money

When I called this morning(09/03/2021), I was treated by the agents (Ronelda and Naledi) and their supervisor with so much arrogance, prejudice and discremination. My services were ********ly and unreasonably disconnected but when I called to check what was going on I was treated with so much arrogance, prejudice and discremination. She even hung up on me. What I don't understand is 1. How could I be penalized for multichoice Incompetency....(a) Because when I called to utilize the previledge that I was offered by multichoice to watch premium at no extra cost for 2months, the agent that assisted me said in April I won't pay anything until 06/05/2021. (b) I didn't ask for the upgrade,multichoice offered. So that means they are disorganized/ disoriented. 2. The 2nd agent, Naledi that assisted me after Ronelda told in March I didn't pay, yet I paid at Pick n Pay on 05/03/2021 because I had canceled the debit order, and it was reflecting when I was speaking to Ronelda...(a) She kept on dwelling on the issue of the debit order that was reversed on 06/03 /2021(on the instruction of her manager). Of course the debit order was not going to go through because I had already paid. I feel that I this is *****... How can multichoice have an arrangement with Pick when according to them, paying there is invalid.(b) This agent went as far as saying I must produce proof of payment, so in other words she is calling me a ****. 3. This gross financial violation as I'm expected to to pay twice for 1month. She also also put me on hold twice for 20minutes each time, which was a waste of my airtime that multichoice is not going to refund. This is also racial discremination because I doubt if I was a different race I would be treated with such disrespect and arrogance.