*****LENTLY DSTV EXPLORA ULTRA ASSIGNED TO MY DSTV ACCOU

Item: DStv (MultiChoice)
Rating: 1
Author: Esther M

CUSTOMER NO: ***0 CURRENT ACC BALANCE : R11255.50

*****LENTLY DSTV EXPLORA ULTRA ASSIGNED TO MY DSTV ACCOUNT

I am very frustrated with the DSTV (multichoice) Service , A DSTV Explora Ultra was assigned under my name/acc on price lock since last year 2021 till to date refund as yet. not forgetting to mention the DSTV Customer Service is Pathetic, Frustrating and the service is Declining everyday. Everytime i call, I wait for a long time without no resolution, it only builds up to my money problems because sometimes my airtime gets cut off without any help and no follow up call after being cut off.

I have written to *** email address hoping it will speed up the process of my refund and cancellation of the Explora ultra decoder price lock installments under my name. I am drawing in debts because of the salary cut due to long term strikes at work, interest rates are sky reckorting and this issue is adding up to my problems. PLEASE HELP!!!this haven't gotten any refund and the matter hasn't been resolved.

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

09 Oct 2022, 12:58

Hi Esther,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply09 Oct 2022, 12:58

Official

Hi Esther,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Esther M's updateReviewer Update

10 Oct 2022, 11:15

I just got a call from your call center AGENT @11:10AMTODAY 10/10/2022, He didn't give out his name, nothing has been resolved because of power network, please someone must follow up, I NEED MY MONEY BACK, pathetic service DSTV MULTICHOICE. CAN THIS MATTER BE RESOLVED ALREADY!!!!

Esther M's update10 Oct 2022, 11:15

Reviewer Update

Esther M's updateReviewer Update

11 Oct 2022, 12:17

Dear Chanwill with ***/i403

You said you will contact me today, to let me know how far is this matter. I'm still waiting for your call even now, please call me to update me.

Esther M's update11 Oct 2022, 12:17

Reviewer Update

Dear Chanwill with ***/i403

You said you will contact me today, to let me know how far is this matter. I'm still waiting for your call even now, please call me to update me.

Esther M's updateReviewer Update

12 Oct 2022, 09:14

I'm writing with Ref no: ***0/i403, I got my Refund of R4000 yesterday the 11/10/2022. Thank you!
However I was put on Premium Explora Ultra on pricelock of R899 for 24month since last year 2021 in February. When I do my calculations it doesn't give me a R4000 refund. I need to see statements so I can be refunded the correct amount. On the Dstv App I can only see statements from April 2022. I'm asking to be backdated the correct money please.
Hoping for a positive response.
RegardsEsther Moabi***Customer no: ***0

Esther M's update12 Oct 2022, 09:14

Reviewer Update