*****lent Debits on my bank account

Multichoice Insurance has been **********ly debiting my bank account since August 2015 for insurance that I never consented to. On a monthly basis I called them, the call centre agent confirms every month that there is no debit order, until I sent proof to them on 1st December 2015 with my bank statement. They checked that the reference number is for another customer, not even my account. They have not attended to the matter to date. I have incurred a stop payment charge at the bank to stop the debit order but it is not guaranteed. They need to refund my number. I have several complaints of this debit but to date this matter as not been resolved since august 2015. CASE NUMBER: ***